Spa Policies

All appointments require a deposit at the time of booking to hold your spot. Your deposit is applied toward your total and helps protect my time in case of last-minute changes. 

• Deposits are non-refundable, but may be transferred with proper notice.

• You'll receive confirmation and reminders by email or text after booking.

Life happens - I totally understand! If you need to cancel or reschedule, please let me know at least 24 hours in advance so I can offer your time to another client. 

• 24+ hours' notice: Your deposit will transfer to your rescheduled appointment. 

• Less than 24 hours' notice or no-show: Your deposit is forfeited, and a new deposit will be required to book again.

This policy helps ensure I can continue offering relaxing, one-on-one care to all guests.

For the health and safety of all guests, I maintain high sanitation standards. All tools, linens, and surfaces are cleaned and disinfected between each client. Please reschedule if you are feeling unwell, have a fever, or have recently been exposed to illness. I'll do the same fore you - thank you for keeping our spa space peaceful and safe!

If you arrive late, I'll do my best to give you as much of your service time as possible. However, your session may need to be shortened to stay on schedule. 

• Arrivals more than 15 minutes late may be considered a no-show and require rescheduling.

The remaining balance of your service is due at the time of your appointment.

I accept:

• Cash

• Venmo

• Zelle

I do not store your full credit card information. All deposits and payments are processed securely through trusted third-party providers (e.g., Wix Payments, Venmo, Zelle). Please review their privacy policies for more information.

New clients may be asked to fill out an intake form before your first service. This helps me tailor each service to your skin's unique needs.

All client intake forms and skin assessments are kept confidential. Your personal information is used solely to tailor your treatment and is never shared or sold. I keep your information on as long as needed to provide services, maintain skincare records, and meet legal, insurance, or tax obligations.

All skincare product sales are final. If you experience a reaction or concern, please contact me within 7 days of purchase so I can help troubleshoot or recommend an alternative.

To maintain a tranquil and focused environment, I kindly ask that only those receiving a service be present during the appointment. children and extra guests are not permitted in the treatment area for safety and comfort.

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For children under age 18 receiving services:

• A parent or guardian must remain on-site for the entire service.

• Written consent may be required for certain treatments.

I adore animals and live on a peaceful ranch with pets on the property. While the treatment space is kept clean and pet0free, please notify me ahead of time if you have pet allergies or concerns so I can make accommodations.

When you book a service, contact me, or fill out a skincare intake form, I may collect:

• Your name, email, address, phone number

• Appointment and service history

• Payment or billing information (via secure third-party processor)

• Skin or health information voluntarily submitted for treatment purposes

• Communication preferences

I use your information to:

• Book and manage your appointments

• Provide personalized skincare services

• Communicate with you about your service (e.g., reminders, updates)

• Send occasional promotions (if you opt-in)

• Improve my services and website

• Maintain records for legal or tax purposes

Under CCPA, you have the right to:

• Know what personal data I collect and how I use it

• Request a copy of your data

• Request deletion of your personal information

• Opt out of marketing communications at any time.

To make a request, email me at katiesranchette@gmail.com.